Frequently Asked Questions



Find Answers Here!

Frequently Asked Questions


Q: HOW DO I SIGN UP THE CLASS?
1.First of all, Parent need to create an account on our parent portal

https://app.iclasspro.com/parentportal/missionhoops/createAccount

2. Please check your email and enter the validation code

3. Use your email and password to log in

4. Select class or camp to register

Q: WHAT IS TRIAL CLASS?
We offer FREE Trial Class for parent and kids. Please see more instruction here
http://www.missionhoops.com/trial-class/

Trial class enrollments do not guarantee future enrollment in the trial class.

Q: DO WE HAVE TO ENROLL AT BEGINNING OF THE MONTH?
No, you can enroll anytime during the month. Mission Hoops will automatically pro-rate partial months for students based on 4 classes per month. We will adjust or prorate your monthly tuition for any holidays or extra days that fall on your class day. Credit cards that are on file will be auto charged on the 1st of the every month.

Q: DO I HAVE TO ENROLL OUR KIDS EVERY MONTH?
You DO NOT have to enroll every month, your enrollment will auto roll over to next month. We have your credit card on file in the secured parent portal. This card will be charged the last day of every month for the following month’s tuition.

Q: IS THERE A MAKE UP CLASS & HOW TO USE THE MAKE UP TOKEN??
Our coaches or staff will take attendance of each class, when we mark your child absent then there will be a auto-email notification send to you letting you know there is “Make-Up token” in your account. Please log into the Parent Portal look for “Make up” in the left hand side menu, you will see how many make up token you have, then you will need to select what make up class you would like to attend. **The makeup token will expire in 30 calendar days from the date the makeup token was created**

Q: WE ARE TRAVEL DURING THE SUMMER MORE THAN ONE WEEK, WHAT DO WE DO FOR THE CLASS?
If you are planning to be absent more than 2-3 weeks. Please send us a “Drop Request” The best, and easiest, way to drop a class is to enter a “Drop Date” online through the Parent Portal. Upon receiving a drop request. When you come back from vacation then you can enroll back to the class, but we can’t guaranteed the previous class date and time is still available. It will be first come first served for enrollment.

Q: HOW DO WE WITHDRAW FROM THE CLASS?
This is the last thing we want to hear from you, if there is anything we can assist to change your mind. Please feel free to contact us at Hello@MissionHoops.com. If you have decided to take a break or withdraw, please let us know before the 20th of the current month submitting a Drop date request at Mission Hoops **PARENT PORTAL** and you will be dropped for the next month’s classes with email confirmation.

If you drop your class in the middle of a month you have already paid for, we will only credit back to your Mission Hoops account for the remaining classes. This will NOT be refund onto your credit card. This will be a credit to be used for future classes/services.

In the rare case that you drop a class online and still are charged for the following month, please notify us right away and we will correct the mistake. Please see below further instruction as well.

Q: DO PLAYER NEED TO BRING BASKETBALL TO THE CLASSES OR CAMPS?
Please do not bring any basketball to classes or camps, we do have our own Mission Hoops basketball in different size of 27”/28.5”/29.5”  for different age of our players to use. We have hundreds of basketball and it will be plenty for everybody.

Q. WHAT TO WEAR TO CLASSES OR CAMPS?

  • Athletic attire is required.
  • Shirt must cover torso.
  • No Hats.
  • Athletic shorts or pants – no jeans, no long pants.
  • Athletic shoes – no sandals, no Running shoes, no skateboard shoes, no Crocs.
  • No bare-foot allowed.

Q: HOW CAN WE MAKE UP THE CLASS IF IT IS ONLY ONCE A WEEK?
Since this is once class per week, it won’t have make up class.  Then by end of the month and we will run the absent report. If there is any absent in the previous month, then we will apply the one class credit back to the next month bill.

Q: HOW DO I LOG INTO PARENT PORTAL IF I REGISTER FROM THIRD PARTIES WEBSITE?
All you have to do is use the email that you put on file and click on forgot password. An email to reset their password will be sent to that email address.

Q: AFTER DROPPING FROM THE CLASS AND RE-REGISTER. DO WE ALSO NEED TO REPAYING THE REGISTRATION FEE?
You will not be required to pay the registration fee until it has been 1 year since they last paid it, even if you are not registered in a class for a while within that year.

Q: I AM AN ADULT SIGNING UP CLASSES FOR MYSELF, DO I STILL NEED TO CREATE A BOTH FAMILY AND STUDENT ACCOUNT?
Yes, The system is designed to be used for a parent (family account) with multiple students. If you signing up for adult students only, this is how it must be done.

Q: HOW TO SET UP MISSION HOOPS IOS APP?

1. Please look for “iClass Pro” on iPhone apps store. 2. Please enter “missionhoops“ make sure has no space in between. 3. Please create an account or use your existing login and password from the parent portal.